Here's a short overview of how shipping and returns work at Velvanne. You'll find the full details in our shipping policy and return policy.
Free shipping across the US
Shipping is free on every order to addresses in the United States, with no minimum order value. Prices are shown and charged in US dollars.
Delivery times
- Processing: 1 to 3 business days.
- Transit: 4 to 7 business days after dispatch.
- Total: in most cases, your order arrives within 5 to 10 business days.
Tracking your order
As soon as your order ships, you'll receive an email with a tracking link. You can also follow your package on our Track your order page.
30 days to decide
You can return items within 30 days of delivery, as long as they're unworn, unwashed and in their original condition with tags attached. Email us at info@velvanne.com with your order number first, and we'll send you the return instructions. Return shipping is paid by the customer and returns go to our return address in China, unless an item arrives damaged, defective or incorrect. In that case we cover the costs.
Refunds
Approved refunds are issued to your original payment method within 14 days of receiving your return.