We ship to addresses throughout the United States. The delivery options available for your address are shown at checkout.

Yes. Shipping is free on every order, with no minimum order value and no hidden fees.

• Processing time: orders usually take 1 to 3 business days to prepare before shipping.
• Transit time: delivery normally takes 4 to 7 business days after dispatch.
• Total delivery time: in most cases your order arrives within 5 to 10 business days.

As soon as your order ships, you'll receive a confirmation email with a tracking link. You can also use the Track your order page with your order number and email address.

Email us as soon as possible at info@velvanne.com with your order number. We can change or cancel your order as long as it hasn't been dispatched yet.

First check the tracking link in your shipping confirmation email. If more than 10 business days have passed since you placed your order and your package still hasn't arrived, email us with your order number and we'll look into it right away.

You can return items within 30 days of delivery. Items must be unused, unwashed and in their original condition with all tags attached. Return shipping is paid by the customer, unless the item is defective, damaged or not what you ordered. Read the full return policy.

Email us at info@velvanne.com with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first.

Once we've received and checked your return, we'll email you to confirm. Your refund is issued to your original payment method within 14 days of receiving your return. Depending on your bank, it can take a few extra days to appear on your statement.

We're sorry! Email us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or give you a full refund, including return shipping.

The fastest way is to return the item for a refund and place a new order for the size or color you want. That way your new item ships right away.

We accept major credit and debit cards and popular digital wallets. The payment methods available to you are shown at checkout.

Yes. Our checkout runs on Shopify, one of the world's leading commerce platforms, and every transaction is encrypted. We never see or store your full card details.

All prices are shown and charged in US dollars (USD).

Check the size details on each product page. Between two sizes or not sure? Email us with your usual size and the item you're looking at, and we'll help you choose.

Always follow the care label first. In general, knitwear lasts longest when washed cold or by hand, laid flat to dry and stored folded rather than on a hanger, so it keeps its shape.

Popular pieces are often restocked. Email us with the item and size you're looking for, and we'll let you know.

Email us at info@velvanne.com or use our contact form. Our team is available Monday to Saturday from 9:00 AM to 5:00 PM (ET) and replies within 24 hours.

Velvanne is operated from Klaas Sminklaan 2, 7944 KG Meppel, the Netherlands. Please note this is not a return address. To return an item, email us first and we'll send you the return instructions.